It depends on what warranty they gave you. Will they pay for a local dealer, like me to repair and possibly replace parts? Sometimes they will and sometimes they insist that you send the machine back at your cost both ways. This can cost hundreds of dollars for shipping each way. What kind of warranty is that? A better choice is to price online and call a dealer like us and see if we can give you something comparable. If the price is close to the same or a few dollars more you are far better off buying or leasing from a local dealer who can do all the warranty service for you. That way there is no question on shipping or who pays for what. We take care of the service and any parts needed.

Yes. We work on almost all major brands.

We had a customer that bought a box full of toner and drum supplies from a superstore. When came to their office we showed them that they bought standard loads instead of full loads of some toner and that they could have bought compatible toner and drums. We showed them that they could have saved about 50%-70% by buying the right size and buying some of the compatible toners. The superstore want you to think that they have the best prices around but they really don’t! The staff at the superstore are not trained or educated to know which products will give you the most bang for your buck. They simply look up which product will work in which machine. Call us before you buy toner so we can advise you.

If you have a small machine, compatible toners will probably work for you. With larger machines that use developer, you should probably stay with the brand name. The reason for that the chemistry between the toner and developer may not be compatible. This could contaminate machine. Then all of the toner and developer may need to be vacuumed out and some parts may have to be replaced. Call us before you buy and we will be glad to advise you.

All compatible toners are not created equally. They are made by hundreds of different manufacturers. Some are good and some simply won’t work well. We buy from select vendors. We check the return rates to make sure they are very low and we give you a 1-year defect warranty. Most superstores and the internet probably won’t give more than 90-day. If you are local we simply bring a replacement and pick up the defective product within a day in most cases. If you buy something on the internet you do not know how long the warranty is or how long it will take to get the replacement. All you have to do is call us and we will take care of you. That is it.

If you are local and call us before noon Monday - Friday, we will deliver the same day. If you are not local but you are in southern California you will get delivered the next day.

It depends on whether it is new or used. It depends if we have it in stock or need to order. Generally, we can deliver from 1-5 business days. If you are leasing it generally takes an extra day to get you approved before the machine is ordered.